Some products in the store are one of a kind and considered a special order, We highly recommend you contact us at [email protected] before you purchase the item. We’ll send back a form with measurement details and color. After you return the form to us, We can proccess the order and customize the product special for you.This tailored product is a final sale. We don't accept returns in any circumstance. The aproximate time to produce is 2 weeks plus shipping time.
For other products not specified as one of a kind
Products part of The ROPE project by Lisu Vega must be returned in the same conditions in which you received them, together with their complete original packaging, tags and any accessory related to them. You are responsible for proving that the articles have been returned therefore for your security we recommend that items be sent using a recorded delivery system. If your return does not comply with the stipulated terms, you will not have the right to reimbursement and we will give you a store credit. You must be responsible to pay the delivery, in any return circumstance we would pay the product shipping.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT OR IF IT IS DAMAGED?
If you receive a faulty product take a picture and contact us immediately at [email protected] with your personal details and order number indicating the discrepancy or problem and we shall promptly get in contact with you to resolve the incident.
TO RETURN You can return any item that is not fully to your satisfaction. To return a product you have 7 days from the delivery. Customers can return items by COURIER. Therefore for your security, We recommend that items be sent using a recorded delivery system. Then send the items together with acompleted return form from our website to the following address: LISU VEGA INC. (SalesDepartment), 12130 NE Miami ct. North Miami FL 33161.. You, the client, are responsible for the cost of returning goods.